In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the United Kingdom have the right to withdraw from the purchase without incurring any penalty and without providing any reason, within 14 days from the date of receipt of the goods.

In the case of multiple goods ordered by the consumer in a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.

To exercise the right of withdrawal for purchases made on EUSPHERA, the user may do so by contacting us:

via email at: info@eusphera.com

or by phone at: +39 06 9341058

The consumer may exercise their right of withdrawal by providing any explicit statement expressing the decision to withdraw from the contract. Alternatively, they may send the standard withdrawal form provided in Schedule 3 of the Consumer Contracts Regulations, although its use is not mandatory.

Products must be returned to the following address:

EUSPHERA SRL
Via Variante di Cancelliera 17
00072 Ariccia (RM)
Italy

Consumers are requested to return the goods in the same condition in which they were received. A reduction in the refund may apply if the items are returned damaged or used.

Upon verifying the condition of the returned goods, EUSPHERA will issue a refund within 7 days.
Return shipping costs are the responsibility of the consumer.

The right of withdrawal does not apply to products and services falling within the categories set out in Regulation 28 of the Consumer Contracts Regulations (e.g. perishable items, personalised products, sealed items unsealed after delivery, etc.).

Refunds will be processed using the same payment method used during the original transaction.
In the case of a bank transfer, customers must provide their IBAN and SWIFT/BIC codes to facilitate the refund.